Frequently Asked Questions
Direct answers about using the application, supported devices, subscriptions, playback, and support.
Getting Started
What is Spider TV 4K?
Spider TV 4K is a multi-platform media player that helps you organize and access channels, movies, and series available from your own service provider through a modern interface.
How do I start using the application?
Download the edition that matches your device from the downloads page, then open the application and add valid subscription details obtained from your service provider.
Devices and Downloads
Which devices are supported?
The application is available now on Android, Windows, Mac, Apple TV, iPhone, and iPad. Samsung Smart TV and LG Smart TV editions are in preparation and will be announced when they are ready.
Is the application available on Samsung and LG?
Not yet. The Samsung Smart TV and LG Smart TV editions are marked Coming Soon, and no download is available for them at this time.
Subscription and Sign-in
Does the application provide subscriptions or content?
No. Spider TV 4K is a media player and does not provide subscriptions, channels, or movies. You must use valid subscription details from your own service provider.
How do I add my subscription?
From the sign-in screen, select Add Subscription and enter the host, username, and password. You can also use mobile pairing if it is available on your device.
Where can I find the Device ID?
Your Device ID is available under Device Information on the Support & Information page inside the application.
Can I use the application on more than one device?
The number of devices or simultaneous connections depends on your service provider. The application cannot change the number of allowed connections.
Playback
Why is a specific channel not working?
If other channels are working, the source of that channel may be temporarily unavailable. Try again later or contact your service provider, and confirm that your internet connection is stable.
What should I do if playback stops?
Check the stability of your internet connection, pause other downloads, and play the content again. If the issue affects every title, close and reopen the application.
Audio and Subtitles
How do I choose subtitles or an audio track?
Open the player options during playback and select the matching audio track or subtitle when the source supports these options. Subtitle preferences can also be set in Settings.
Refresh and Data
How do I refresh content?
Open Settings and select Refresh Content. The application will request the latest data available from your service provider.
What happens if I clear application data?
Clearing all application data may remove subscriptions, settings, favorites, and viewing history from this device. Use this option only when necessary.
Support and Privacy
How do I contact support?
Email us at [email protected]. Describe the issue and include the device model and application version if possible. Never send your subscription password.
What is a support code?
The application does not currently generate a support code from the help screen. When you contact us, include the device model, application version, and Device ID if possible, and never send your password.
Does a diagnostic report include the password?
Help tools are designed so that your subscription password is not required. Do not put your password in email or in the support form for any reason.