Support Center

Search help topics or choose a common issue, then email support if you still need assistance.

To protect your account, never send your subscription password by email or through the support form.

Common Issues

Playback issues

Make sure the device is connected to the internet, then try playing different content. If the issue affects only one channel or title, the source may be temporarily unavailable from your provider.

Audio and subtitles

Open the player options during playback and select the correct audio track or subtitle. Subtitle preferences can also be changed in Settings when the source supports these options.

Content refresh

Open Settings and select Refresh Content. The application will request the latest data available from your service provider. Do not clear application data unless refreshing does not solve the issue.

Network issues

Check the speed and stability of your internet connection, pause downloads on other devices, and try playing the content again. Buffering is often related to the network or the source, not the application interface.

Device information

Your Device ID, device model, and application version are available on the Support & Information page inside the application. Include these details when you contact us so we can help more quickly.

Mobile pairing

On the TV, open Add Subscription and show the pairing code or the Device ID and pairing key. From this website, enter those details or scan the QR code, then send the subscription after pairing succeeds. The session is short-lived and the pairing token cannot be reused.

Contact Us

Email us at [email protected]. Describe the issue and include the device model and application version if possible.

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Support Form

Send a clear description of the issue. Do not include your password or attach files at this stage.